Policy for Updating Clients' Accounts

Vetspire personnel (engineers, support team members, account managers, etc.) should never update information inside of a client's Vetspire account without the client's expressed written request for our support team to do so. This includes never altering a client's product or service pricing, updating their financial information, changing their business information, or updating patient information.

If we ever have a need to do so, it should always be preceded by expressed written request from the client explaining precisely what they are asking us to do in their environment. Otherwise, we should never be going into clients' accounts and updating them in any way whatsoever.